This applies to ONLINE Orders ONLY.
(Please check with your cashier for an in-store policy separately)
We want you to be delighted with every item you purchase from our Website.
You may return or exchange merchandise or fabric cuts of 1/2 yard or more purchased through our web site by mail/UPS or at any of our stores. We will gladly take back saleable merchandise or fabric cuts of 1/2 yard or more with a copy of your itemized Packing Slip and the Return Form that came with your order.
In order to protect the rights of authors and designers, we are unable to accept returns on patterns and books. We are also unable to accept returns of fabrics cuts of less than 1/2 yard.
Refunds will be issued in the form of your original payment (check or charge) for the amount of the merchandise returned. Shipping charges are not refundable. Please insure and securely pack your return if sending by mail or UPS. If you choose not to insure and securely pack your items, Pacific Fabrics & Crafts is not responsible for any damage or loss.
In the case of damaged merchandise, we will make every effort to replace the merchandise and refund standard shipping charges incurred for your return. Please contact our Web Order Department for specific instructions at firstname.lastname@example.org or 1-888-659-0929.
If you would like to exchange saleable merchandise or fabric cuts of 1/2 yard or more by mail/UPS, please insure and securely pack your exchange. Indicate on the Return Form that is sent with your order the item(s) you would like sent in exchange for your return. The original shipping charge is non-refundable and you will be responsible for shipping costs for your return and the cost of shipping your new merchandise.
Please send all returns/exchanges to the address below:
Web Order Department
2230 4th Ave. South
Seattle WA 98134