WE HAVE A NINETY DAY POLICY FOR YOUR CONVENIENCE:
Our priority is to ensure that you are happy with every product you purchase, every interaction you have with our team, and every experience you have with us. We are dedicated to going above and beyond to ensure that you are absolutely delighted in every aspect of your journey with our company.
Return/Refund Policy On Fabric & Custom Cut Upholstery Foam :
We strive to provide you with premium products. To maintain the quality and preserve the integrity of your fabrics we have a policy of not accepting returns for cut yardage and/or upholstery foam. However, if you happen to receive a defective or incorrect product, we are more than happy to exchange the item or provide a refund upon the return of the item with a receipt within 90 days of purchase.
Return/Refund Policy On Other Store Products:
Returned items should be in their original packaging and in resellable condition (i.e., free of odor, no use of any kind) and returned within 90 days with a receipt. We do not accept returns due to buyer's remorse.
Due to certain copyright laws, patterns and books can not be returned, no exceptions.
Special Orders/Clearance Items:
All clearance sales and special orders are FINAL.
Email/Phone Orders:
Any cancellation of a mail order, provided it has not yet been shipped, must be in writing via email: Karen@pacificfabrics.com
Classes:
Cancellations and Refunds: Class fees are non-refundable unless the class is canceled by the store. Classes may be canceled if we do not have a minimum number of enrollments 48 hours prior to the beginning date of the class. You will be notified by phone if a class is canceled, and your class fee will be refunded. Refunds are not given in the case of student cancellation, but if you have paid for a class and are unable to attend, you may send a friend in your place. Please be sure to tell us the name of the friend taking your place. If you have questions or are unsure if you are registering for the correct class, please email Erin at erin@pacificfabrics.com.
Click Here for more detailed information on class policies.
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