Pacific Fabrics FAQs
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Frequently Asked Questions and Basic Information

Generally Asked Questions


Our store hours are:

Tuesday-Friday- 10am to 5pm
Saturdays 10am to 4pm

Closed: Sundays and Mondays

*Our hours are subject to change due to ongoing staffing issues. Please refer to our website for updated store hours.


Do You Have Elevator Assistance?

Pacific Fabrics is committed to meeting the needs of those who visit us. We are working to make our store accessible to those with disabilities.

Our elevator hours are:
Tuesdays -Fridays 10:am to 2:30pm

If you require elevator use, please call us at 206.628.6237 so we can serve you promptly

If you are having trouble accessing Pacific Fabrics and using any of its functions, please email us at  for assistance and let us know about the issue.

Where Are You Located?

Our store is in the original retail loft located at 2230 4th Ave. S Seattle, WA 98124

Parking, and the whimsical experience in our 13,000 sq. ft. loft is free!


What Is Your Return Policy?



Our priority is to ensure that you are happy with every product you purchase, every interaction you have with our team, and every experience you have with us. We are dedicated to going above and beyond to ensure that you are absolutely delighted in every aspect of your journey with our company.

Return/Refund  Policy On Fabric & Custom Cut Upholstery Foam :
We strive to provide you with premium products. To maintain the quality and preserve the integrity of your fabrics we have a policy of not accepting returns for cut yardage and/or upholstery foam. However, if you happen to receive a defective or incorrect product, we are more than happy to exchange the item or provide a refund upon the return of the item with a receipt within 90 days of purchase.

Return/Refund  Policy On Other Store Products:
Returned items should be in their original packaging and in resellable condition (i.e., free of odor, no use of any kind) and returned within 90 days with a receipt. We do not accept returns due to buyer's remorse.

Due to certain copyright laws, patterns and books can not be returned, no exceptions.

Special Orders/Clearance Items:
 All clearance sales and special orders are FINAL.

Email/Phone Orders:
Any cancellation of a mail order, provided it has not yet been shipped, must be in writing via email:

Cancellations and Refunds: Class fees are non-refundable unless the class is canceled by the store. Classes may be canceled if we do not have a minimum number of enrollments 48 hours prior to the beginning date of the class. You will be notified by phone if a class is canceled, and your class fee will be refunded. Refunds are not given in the case of student cancellation, but if you have paid for a class and are unable to attend, you may send a friend in your place. Please be sure to tell us the name of the friend taking your place. If you have questions or are unsure if you are registering for the correct class, please email Erin at
Click Here for more detailed information on class policies.



Can I call you with an order?
Yes! We gladly accept orders by phone or email. 

PHONE ORDERS: can be processed Tuesdays through Fridays from 10:00 am to 4:00 pm Pacific Time.
You order will ship within 3-5 business days.

We can accept orders by email 7 days a week and ships within 3-5 business days.
Please email us at: to let us know what you would like to order!


When will I receive my order and how will it be shipped?
Your order will be shipped within 3 to 5 business days. We do not ship on Saturday or Sunday. We will notify you if we are out of stock or if there will be a delay for any other reason. If UPS does not deliver to your shipping address or if you are shipping to a Post Office Box, please choose USPS delivery.

Please Note: The delivery time quoted when you are checking out is an estimate that comes directly from UPS or USPS. This means that they expect to deliver your order in the time frame given once it has been shipped by us. These delivery times are not guaranteed by UPS or USPS unless 3-Day, Second Day or Next Day Air shipping is purchased. If you have any questions about shipping before or after you place your order, please let us know.

What are your shipping and handling charges?
Shipping charges are automatically calculated by weight at the time of your order.

We do not insure domestic orders against loss and cannot be responsible for the loss of orders that are not insured. If you would like to pay an additional amount to have your order insured, please contact us prior to placing your order or indicate that you would like insurance in the Purchase Notes section of your order.

Questions? Please email

Sales Tax

Do I have to pay sales tax on my order?
Pacific Fabrics is required to charge sales tax in Washington State. Sales tax will be calculated at the time of checkout based upon the shipping destination of your order and will be applied to the total amount of the order including shipping and handling charges. If your order is being shipped to a location within the state of Washington you will be charged sales tax. If your billing address is in the state of Washington and your order is shipped to another state there will be no sales tax charged.

Can I have my order shipped to a different address than my billing address?
Yes! Please be aware that sales tax will be charged if the shipping address is in the state of Washington.

Keeping Up With the Latest News

How can I be notified of new products and sales?

Easy! Just sign up with the form below! Our regular weekly email features products, events and sales in our store and is enjoyed by thousands of our friends both near and far. If you are shopping online only, be sure to select the option for Online Shopping Newsletter as you complete your sign up, so you will receive all the latest on sales and new arrivals.

Newsletter Signup

Out of State
Washington State