Online Ordering Frequently Asked Questions

Ordering

Can I special order things I don’t see on your site?
Definitely! Please fill out a Comment Form on our Find Us page and be sure to provide your phone number. We will call or email you within 72 business hours with details of how to order the item if it is available.

Can I order a sample of a fabric?
We would be happy to mail you a sample of fabric featured on our website. Please use the Comment Form on our Find Us page to send us your request. Be sure to include the specific Product ID number for the fabric.

Is there a minimum order online?
Our only minimum is 1/2yd for fabric. Otherwise you may order any amount you need!

Can I call you with an order?
Yes! We gladly accept orders by phone Monday through Friday from 9:00 am to 5:00 pm Pacific Time. Please call 1-888-659-0929 to let us know what you would like to order. If we don’t answer, please leave us a message with your name, phone number and the best time of day to call you back. We will return your call Monday through Friday within 48 hours.

Payment Methods

Which payment methods do you accept?
We accept Mastercard or VISA credit cards as payment for your online purchases.

If I order through your site is my credit card information secure?
Yes! Our privacy policy is very simple - click here . We never sell or give any of your information to anyone. All the credit card information you provide through our Web Site is protected with SSL technology. We use industry standard encryption technologies when transferring and receiving your personal information and our Web Site takes every precaution to protect your information. When you submit sensitive information via our Web Site, your information is protected both online and offline. Never email credit card information to our company or any other company as email is not protected with the same type of security technology.

Shipping

When will I receive my order and how will it be shipped?
Your order will be shipped within 72 business hours and should arrive within 7 to 10 business days. We do not ship on Saturday or Sunday. We will notify you if we are out of stock or if there will be a delay for any other reason. If UPS does not deliver to your shipping address or if you are shipping to a Post Office Box, please choose USPS delivery.

Please Note: The delivery time quoted when you are checking out is an estimate that comes directly from UPS or USPS. This means that they expect to deliver your order in the time frame given once it has been shipped by us. These delivery times are not guaranteed by UPS or USPS unless 3-Day, Second Day or Next Day Air shipping is purchased. If you have any questions about shipping before or after you place your order, please let us know.

Do you ship internationally?
Yes! We currently ship to the countries listed below. Please call our Web Order Department at 1-888-659-0929 or email us at shopping@pacificfabrics.com if you have questions or would like to ship to a country other than those listed.

Australia
Canada
Denmark
Finland
France
Germany
Great Britain
Italy
Netherlands
Norway
New Zealand
Spain
Sweden
Switzerland
South Korea
South Africa







What are your shipping and handling charges?
Shipping charges are automatically calculated by weight at the time of your order.

We do not insure domestic orders against loss and cannot be responsible for the loss of orders that are not insured. If you would like to pay an additional amount to have your order insured, please contact us prior to placing your order or indicate that you would like insurance in the Purchase Notes section of your order.

Questions? Please email shopping@pacificfabrics.com

Sales Tax

Do I have to pay sales tax on my order?
Pacific Fabrics is required to charge sales tax in Washington State. Sales tax will be calculated at the time of checkout based upon the shipping destination of your order and will be applied to the total amount of the order including shipping and handling charges. If your order is being shipped to a location within the state of Washington you will be charged sales tax. If your billing address is in the state of Washington and your order is shipped to another state there will be no sales tax charged.

Can I have my order shipped to a different address than my billing address?
Yes! Please be aware that sales tax will be charged if the shipping address is in the state of Washington.

Order Status & Re-Orders

How do I check the status of my order?
You will receive an email confirmation when your order is received and a second email when your order is shipped. If you have any other questions about your order, please email shopping@pacificfabrics.com or call our Web Order Department at 1-888-659-0929.

What if I need more of what I just received? Will it still be in stock?
Hopefully! We sell hundreds of yards of fabric each day through our stores and web site and sometimes we buy everything a manufacturer has left! So if you are in need of more, first check to see if the item is still on the website. Use the item number or key words that describe the product to search for it. If you can’t find it there you can use the Comment Form on our Find Us page to let us know what you need and we will do everything we can to find it for you.

Online Order Returns

An item in my order is damaged. What should I do?
We would be happy to help you with a replacement. Please call our Web Order Department at 1-888-659-0929 or email shopping@pacificfabrics.com

What if I don’t like something I ordered. Can I return it?
We want you to be delighted with every item you purchase from our Website.

You may return or exchange merchandise or fabric cuts of 1/2 yard or more purchased through our web site by mail/UPS or at any of our stores. We will gladly take back saleable merchandise or fabric cuts of 1/2 yard or more with a copy of your itemized Packing Slip and the Return Form that came with your order.

In order to protect the rights of authors and designers, we are unable to accept returns on patterns and books. We are also unable to accept returns of fabrics cuts of less than 1/2 yard.

Refunds will be issued in the form of your original payment (check or charge) for the amount of the merchandise returned. Shipping charges are not refundable. Please insure and securely pack your return if sending by mail or UPS. If you choose not to insure and securely pack your items, Pacific Fabrics & Crafts is not responsible for any damage or loss.

In the case of damaged merchandise, we will make every effort to replace the merchandise and refund standard shipping charges incurred for your return. Please contact our Web Order Department for specific instructions at shopping@pacificfabrics.com or 1-888-659-0929.

If you would like to exchange saleable merchandise or fabric cuts of 1/2 yard or more by mail/UPS, please insure and securely pack your exchange. Indicate on the Return Form that is sent with your order the item(s) you would like sent in exchange for your return. The original shipping charge is non-refundable and you will be responsible for shipping costs for your return and the cost of shipping your new merchandise.

Please send all returns/exchanges to the address below:

Pacific Fabrics
Web Order Department
2230 4th Ave. South
Seattle WA 98134

Keeping Up With the Latest

How can I be notified of new products and sales?
Easy! Just sign up for our email newsletter at the top of our web site homepage. Our regular weekly newsletter features products, events and sales in our stores and is enjoyed by thousands of our friends both near and far. If you are shopping online only, be sure to select the option for Online Shopping Newsletter as you complete your sign up, so you will hear all the latest info about our online store.

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